Privacy Policy

1. Overview

3DWebGen ("we", "our", or "us") operates the website and platform at 3dwebgen.com. This Privacy Policy explains what information we collect, why we use it, how we share it, and what choices you have.

By using 3DWebGen, you acknowledge that you have read this policy. If you do not agree with it, please do not use the Service.

2. Information We Collect

Account Information

When you create an account, we collect information such as your name, email address, login method, account status, subscription plan, credit balance, and related account settings.

Content You Provide

When you use the Service, we may process images, files, text prompts, generation settings, conversion requests, and generated 3D model files. This information is used to provide the generation, conversion, download, and history features.

Payments and Credits

If you subscribe to a paid plan or purchase credits, payment details are handled by our payment processor. We do not store full payment card details. We do store subscription status, plan information, credit transactions, and related billing records needed to operate your account.

Communications

We store your email preferences and records of service-related or marketing messages we send. For marketing emails, we may record basic engagement information, such as whether an email was opened or a link was clicked, so we can understand and improve our communications. You can unsubscribe from marketing emails at any time.

Usage and Security Data

We collect standard technical and activity data such as IP address, browser information, device information, pages visited, account actions, generation events, file operations, and error logs. We use this data to keep the Service secure, prevent abuse, troubleshoot problems, and improve reliability.

3. How We Use Information

We use collected information to:

• Create, authenticate, and manage user accounts
• Process AI generation, file conversion, and download requests
• Store generation history and credit transaction history
• Operate subscriptions, payments, credits, and refunds
• Send transactional messages such as password resets and service notices
• Send marketing emails where you have opted in
• Detect fraud, abuse, unauthorized access, and service misuse
• Improve product performance, features, and support
• Comply with legal, tax, accounting, and regulatory obligations

4. Legal Basis for Processing

Where privacy laws require a legal basis, we rely on:

• Contract performance - to provide the Service you request
• Consent - for optional marketing communications and related preferences
• Legitimate interests - for security, fraud prevention, service improvement, and support
• Legal obligations - for required tax, accounting, compliance, and law enforcement matters

5. Service Providers and Sharing

We use trusted service providers to operate the platform. These may include providers for AI processing, hosting, storage, database infrastructure, authentication, payments, email delivery, security, and customer support.

We share information with these providers only as needed to deliver the Service, process payments, send communications, maintain security, or comply with legal obligations.

We do not sell, rent, or trade your personal information. We do not share your personal information with advertisers or data brokers for their own marketing purposes.

6. AI Processing and User Content

To generate 3D models, we may send the images, files, prompts, and settings you provide to AI processing providers. These providers process the content so the requested output can be created and returned to you.

Please do not upload private, sensitive, confidential, illegal, or infringing content. You are responsible for ensuring you have the right to use the content you submit.

7. Email Communications

We may send transactional emails needed for the Service, such as account, password, generation, subscription, and security messages. These are not optional because they are required to operate your account.

If you opt in, we may also send product updates, tips, newsletters, or promotional offers. You can unsubscribe from marketing emails through the link in the email or your account preferences.

8. Cookies and Local Storage

We use essential cookies and browser storage for login, security, session management, and basic product functionality. We do not use third-party advertising cookies or participate in cross-site advertising networks.

9. Data Retention

• Account data - kept while your account is active and for a reasonable period after deletion requests where needed for recovery, security, or legal obligations
• Generated content and history - kept while your account is active unless deleted or removed under applicable product rules
• Payment and credit records - kept as needed for accounting, audit, fraud prevention, and legal compliance
• Security and activity logs - kept for as long as reasonably necessary to protect the Service and investigate abuse
• Marketing preferences - kept to honor consent and unsubscribe choices

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, or alteration. No online service can guarantee perfect security, but we work to keep our systems and practices appropriate for the nature of the data we process.

11. International Transfers

Your information may be processed in countries other than where you live, including by our service providers. Where required, we rely on appropriate safeguards for international data transfers.

12. Your Rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also withdraw consent where processing is based on consent.

To exercise these rights, contact us at privacy@3dwebgen.com. We may need to verify your identity before processing a request.

13. California Privacy Notice

If you are a California resident, you may have additional rights to know, access, correct, delete, and opt out of certain sharing of personal information.

We do not sell personal information and do not share personal information for cross-context behavioral advertising.

14. Children's Privacy

The Service is not intended for children under 13 years old, or under 16 where applicable law requires a higher age. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate action.

15. Intellectual Property and Generated Content

3DWebGen provides tools that generate 3D models from user inputs. We do not guarantee that generated outputs are free from third-party intellectual property rights or other claims.

You are responsible for ensuring that your uploaded content and generated models can be used lawfully, especially before any commercial use, distribution, or publication.

16. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and, where appropriate, provide additional notice.

17. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: